Blogs/Support
Is it normal for the hub to become overheated during usage?
Our product transfers both regular USB data and display port signals, which can generate heat during use. At Minisopuru, we have optimized the heat dissipation function to ensure that the device re...
I purchased a Minisopuru Hub/Dock but I can't read my SD/MicroSD card, how do I fix this?
I purchased a Minisopuru Hub/Dock but I can't read my SD/MicroSD card, how do I fix this?
Check if OTG settings are enabled.
Check whether the SD card can be used normally and try using another SD...
How to troubleshoot the USB-C cable display/video outputing issue?
If your USB C-C cable isn't streaming video, you can try the following troubleshooting steps:
Make sure your device supports video transfer capabilities.
Check that your device has video output e...
How to troubleshoot the charging issue?
The USB C cable seems not charging the device, how to troubleshoot the charging issue?
You can attempt to use a different USB C charging cable, if available.
Ensure that the USB C port on your de...
How to solve the issue of the DisplayLink Docking Station not coming back on after the Mac goes to sleep?
If you are having issues with a DisplayLink Docking Station not coming back on after your Mac goes to sleep. Please don't worry, please refer to the steps below to resolve the issue.
1. Please clic...
After I followed the instructions to connect the DisplayLink Docking Station and installed the DisplayLink driver as required, I still cannot connect multiple monitors. How should I solve it?
Before we begin, please follow the instructions in the product packaging to connect the device (including how to connect the DisplayLink Docking Station to your Mac and how to connect your monitor ...
How to prevent external hard drive from disconnecting while Mac sleeps on Ventura 13?
1. Enter System Settings, find the Battery option and click on it.2. Click Options.3. Then you can see the "Put hard disks to sleep when possible" option. Just click and select "Never".
My SSD disconnected unexpectedly when using the Dock/Hub, how should I check if the SSD is loose?
Steps to check if the SSD is loose:
1. Please shut down your Mac first, make sure the Mac is safely shut down and then disconnect it from the power supply.
2. Unplug the Dock/Hub from your Mac.
3....
How To Troubleshoot And Resolve External Disk Not Ejected Properly On Mac While Using Minisopuru's Docking Station, USB-C Hub, SSD Enclosure?
This article offers guidance on how to avoid unexpected disconnection of external drives on a Mac.
When an external drive is disconnected from a computer without being safely ejected, a message sta...