If you own our Mac Dock, model DS802, and are experiencing issues with the SSD randomly disconnecting, don't worry, please follow the steps below to upgrade the firmware for your iMac Dock.
Please note that firmware upgrades for the iMac Dock require a Windows computer.
Whether it's Windows with its own USB-C port or connecting the Dock to a Windows computer via a USB-C to USB-A adapter, both work.
Please use this link to download the firmware upgrade tool: Link
The following is the process for upgrading firmware:
1. Remove the SSD from the Dock. (important!)2. Connect the Dock to your Windows computer.
3. Unzip the compressed package you just downloaded, find the application named "UTHSB MPtool Lite.exe" and open it.
4. After opening the firmware upgrade tool, you will see a device named "Realtek RTL9210B", which is the internal name of the Dock on the computer.
5. Directly click the red upgrade device button in the upper left corner. Wait for the green progress bar to finish, close the application, and unplug the Dock from the Windows computer.
6. Plug the Dock back into the iMac and test to see if the problem persists.
If the disconnceting issue persists after you upgrade the firmware, please contact us support@minisopuru.com and we will help.