DS808 Displaylink Frequently Asked Questions

The dock is incompatible Dell S2740L 27 monitor. If not, please reset the Displaylink according to the "Troubleshooting Guide" in Product guides and documents, or search the "DisplayLink support ".If not solved, please contact Minisopuru.

Please use the USB2.0 port to connect your mobile phone to charge. Please refer to the above video for the correct connection method. If still not working, please contact Minisopuru official. Thank you!

Please note: The DisplayLink dock cannot play HDCP content(eg: some Netflix and YouTube paid content). When playing HDCP content, the video may not be played, the screen may turn black, and problems.

We're recommended to turn it on because the DisplayLink dock with the lid closed, or in sleep mode will automatically enter power-saving mode thereby black screen.don't worry, the laptop opens to the desktop, and unplug & plug the dock to resume.

If you cannot detect the dock after updating to macOS Ventura, please follow these steps: Privacy & Security > Screen Recording > Allow accessories to connect.

201A Mac Mini Frequently Asked Questions

No, the mac mini hub only supports data transfer.

M.2 SSD (2242/2260/2280) that complies with M Key and B+M Key is required, without Heatsink. (SSD slot depth of the Hub is about 0.4CM (0.16 inches)

For example (several common ones): SAMSUNG 980; WD_BLACK SN770; Crucial P3; TEAMGROUP MP33, etc.

The SSD of this Mac mini hub supports PCIE 4.0, but the maximum transfer rate can only reach 10Gbps. And this mac mini dock has SSD storage up to 2TB.

Because Apple USB SuperDrive consumes a lot of power, the hub won't provide enough power. It is recommended to connect to the Thunderbolt port on the computer itself.

Please go to system settings:

1. System settings - Energy Saver - disable "put hard disks to sleep when possible"

2. System settings -Displays - Advanced - Energy (Prevent automatic sleeping when the display is off)

DS802 iMac Frequently Asked Questions

No, the hub only supports data transfer.

Because Apple USB SuperDrive consumes a lot of power, the hub won't provide enough power. It is recommended to connect to the Thunderbolt port on the computer itself.

No, it only supports data transfer and cannot power to peripherals.

Maximum support 2TB. M.2 SSD (2242/2260/2280) that complies with M Key and B+M Key is required, without Heatsink. (SSD slot depth of the Hub is about 0.4CM (0.16 inches)

For example: SAMSUNG 980; WD_BLACK SN770; Crucial P3; TEAMGROUP MP33, etc.

The product supports connecting a USB-C to RJ45, but you need to manually set the IP address.