Blogs/Support
Why did the "USB-C PD" Port didn't display the screen? (DS801-C)
Reason: The "USB-C PD" interface only supports charging, not data transfer and video output. That is to say, if your HDMI cable is a Type-C interface, the video will not be displayed when plugged i...
Why is my sound/microphone not working? (DS-801-C)
Tips: ( Audio is not recognized for Chrome OS due to system reasons)
Windows Solutions:
To configure the proper audio input device, select Start (Windows logo Start button) > Settings (G...
Why the DS801-C docking Station didn't recognize our displayer?
Reason: Maybe your computer HDMI Signal didn't support DP 1.4, you need reduce the Resolution and Frequency
macOS:
Step 1: Open the desktop and click the icon in the upper left corner
Step 2: Clic...
Why the DS801-C docking Station didn't recognize our ethernet?
Reason: You need to reset the TCP/IP Address.
macOS:
System preferences→Network→ Select ”USB 10/100/1000 LAN...”
→ Configure: Manually--Fill in IP address, Subnet Mask, and Router(Default Gateway ...