Blogs/Support
Refresh rate, CPU usage and memory usage questions when using our Displaylink Docking Station ( Model DS808 )
Some customers ask us questions like:
As for refresh rate:
1. M2 Mini driving one 4K HDMI 2.1 equipped TV at 120-144Hz and two 4K HDMI 2.0 equipped TV all in extended screen mode at 60Hz?
2. M2 Min...
What should I do if I don’t want to charge my laptop when using our Docking Station ( Model DS808/DS806 )?
Some customers will ask us questions like every time the Docking Station is plugged into his/her Macbook, it automatically charges my laptop, is there a function to turn this automatic charging off...
Why is my USB Hub ( Model 118G ) can not charge my devices
Our USB Hub ( Model 118G )
The type-C ports pointed in blue in the picture ONLY support transmitting data, NOT support charging any devices.
The type-C port pointed in red in the picture ONLY ...
Why is my USB Hub ( Model 118G ) does not work with my Desktop Computer
If you have a desktop PC and you want to use our USB Hub ( Model 118G )
Please make sure there is at least one Full-featured USB Type-C port.
When you want to use our Hub, please plug the host p...
My docking station will heat up during use, is this normal ?
Please don’t worry. Since our Displaylink Docking Station ( Model DS808 ) transmits data and power at the same time, it is normal for the dock to get slightly warm during use. We have set an upper ...
How to rotate a monitor on a Mac after it is connected to our Displaylink DS808
How to rotate a monitor on a Mac after it is connected to our Displaylink DS808
Make sure your Mac and monitor is connected and recognized through our DS808
Please refer this guide step by step:
...
Why is my USB Hub ( Model BD118G ) can't output video/doesn't work with monitors.
Our product, USB Hub ( Model BD118G )Support up to 100W input and up to 90W (safe) output power to charge your laptop. ( Through PD port, and the PD port also support data transmission )Support up ...
About the power and SSD quantity limitation questions of UCH803
Our UCH803 docking station preloads 15W at 5V. However, each interface cannot reach 5V/3A, generally 0.75A per interface, but it will fluctuate dynamically.And our docking station cannot charge ext...
Why is my audio device not working on the dock?
Why is my audio device not working on the dock?Our products are only suitable for audio devices like those shown in the picture below.Please make sure your audio device has a 4-pole 3.5mm audio jac...