Blogs/Support
How to troubleshoot the charging issue?
The USB C cable seems not charging the device, how to troubleshoot the charging issue?
You can attempt to use a different USB C charging cable, if available.
Ensure that the USB C port on your de...
How to solve the issue of the DisplayLink Docking Station not coming back on after the Mac goes to sleep?
If you are having issues with a DisplayLink Docking Station not coming back on after your Mac goes to sleep. Please don't worry, please refer to the steps below to resolve the issue.
1. Please clic...
After I followed the instructions to connect the DisplayLink Docking Station and installed the DisplayLink driver as required, I still cannot connect multiple monitors. How should I solve it?
Before we begin, please follow the instructions in the product packaging to connect the device (including how to connect the DisplayLink Docking Station to your Mac and how to connect your monitor ...
How to prevent external hard drive from disconnecting while Mac sleeps on Ventura 13?
1. Enter System Settings, find the Battery option and click on it.2. Click Options.3. Then you can see the "Put hard disks to sleep when possible" option. Just click and select "Never".
My SSD disconnected unexpectedly when using the Dock/Hub, how should I check if the SSD is loose?
Steps to check if the SSD is loose:
1. Please shut down your Mac first, make sure the Mac is safely shut down and then disconnect it from the power supply.
2. Unplug the Dock/Hub from your Mac.
3....
How To Troubleshoot And Resolve External Disk Not Ejected Properly On Mac While Using Minisopuru's Docking Station, USB-C Hub, SSD Enclosure?
This article offers guidance on how to avoid unexpected disconnection of external drives on a Mac.
When an external drive is disconnected from a computer without being safely ejected, a message sta...
I cannot use monitors when the laptop is connected to a Displaylink Docking Station with the laptop lid closed. How should I solve this problem?
First make sure you have properly connected the Dock to your Macbook and your monitor to the Dock. And please make sure you have successfully installed the Displaylink driver to ensure the Dock is ...
When I connect the streaming camera/webcam to Minisopuru Docking Station, but it doesn't work, how should I solve it?
Under normal circumstances, our Docking Station supports USB streaming cameras/webcams. But after connecting to your Mac, you need to make some settings.Please refer to the following steps to set u...
Why is my network unavailable? and how to solve it (using DS808)
After you confirm that your network cable is working properly, and your computer still cannot access the Internet after plugging the network cable into the DS808, it may be a network IP problem.To ...