Blogs/Support
Why Is My WiFi Not Performing As Expected And How To Solve It?
Whenever a USB 3.0 device is connected to the laptop system, the USB 3.0 connection can cause interference, affecting the performance of the laptop's built-in Wi-Fi adapter.This situation is not un...
What is Radio Frequency (RF) Interference And How To Mitigate it?
There is a type of interference that can sometimes cause problems with wireless keyboards and wireless mice which we refer to as Radio Frequency (RF) interference. To expand even further, the USB w...
Why does the Display 1 on my Displaylink Docking Station (Model: DS808) fails to display images, but Display 2 and Display 3 can work properly? How to solve it?
We recently received an email from a customer.The customer told us that after connecting the device correctly, successfully installing the driver, and ensuring that the screen recording permission ...
Why Can‘t I Watch Copy-Protected or Encrypted Video Content While Using My DisplayLink Station ( Model: DS808 ) Product?
Our Displaylink Docking Station ( Model: DS808 ) based on DisplayLink technology does not support the playback of copy-protected or encrypted video content.Examples of such video content include:1....
How to find our product ( DS808/DS806 ) in the USB Device Tree of your Mac?
How to find our product ( DS808/DS806 ) in the USB Device Tree of your Mac, you can refer to steps below:1. Click the Apple icon in the upper left corner of your Macbook display, click About this M...
Refresh rate, CPU usage and memory usage questions when using our Displaylink Docking Station ( Model DS808 )
Some customers ask us questions like:
As for refresh rate:
1. M2 Mini driving one 4K HDMI 2.1 equipped TV at 120-144Hz and two 4K HDMI 2.0 equipped TV all in extended screen mode at 60Hz?
2. M2 Min...
What should I do if I don’t want to charge my laptop when using our Docking Station ( Model DS808/DS806 )?
Some customers will ask us questions like every time the Docking Station is plugged into his/her Macbook, it automatically charges my laptop, is there a function to turn this automatic charging off...
Why is my USB Hub ( Model 118G ) can not charge my devices
Our USB Hub ( Model 118G )
The type-C ports pointed in blue in the picture ONLY support transmitting data, NOT support charging any devices.
The type-C port pointed in red in the picture ONLY ...
Why is my USB Hub ( Model 118G ) does not work with my Desktop Computer
If you have a desktop PC and you want to use our USB Hub ( Model 118G )
Please make sure there is at least one Full-featured USB Type-C port.
When you want to use our Hub, please plug the host p...