Why the DS801-C docking Station didn't recognize our displayer?

Why the DS801-C docking Station didn't recognize our displayer?

Reason: Maybe your computer HDMI Signal didn't support DP 1.4, you need reduce the Resolution and Frequency

macOS:

Step 1: Open the desktop and click the icon in the upper left corner

Step 2: Click on System Preferences and open Settings

Step 3: Click on Displays

Step 4: Select the monitor you want to change

Step 5: Click on the bottom left to select display settings,select “Scaled”,then“Done”

Step 6:Choose either Extended monitor, then select Promotion

Step 7: Select 60Hz, it will jump out of 1920×1080, 60Hz

 

Windows

Step 1: Open the desktop and click Windows

 

Step 2: Click on Settings

 

Step 3: Click on Display

 

Step 4: Select the monitor you want to change

 

Step 5: Click on the bottom right to select the resolution 1920×1080

 

Step 6: Then click refresh rate, change 60Hz

 

 

👈Back To Docking Stations (DS801-C) Help Center

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