How to troubleshoot the charging issue?

The USB C cable seems not charging the device, how to troubleshoot the charging issue?

  1. You can attempt to use a different USB C charging cable, if available.
  2. Ensure that the USB C port on your device is functioning properly.
  3. Verify that all connections to the AC adaptor are secure and functional, and test the adaptor to ensure it is working correctly.
  4. Disconnect all devices, then reconnect them, or test an alternate USB C port.

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