Blogs/Support
When I use DisplayLink Docking Station, model DS808, phone/video conferencing software cannot work properly on MacOS. How should I solve this problem?
If your phone/video conferencing software does not work properly on MacOS when using the DisplayLink Docking Station model DS808, please follow the steps below to try to solve the problem:
Note: Th...
If I close the lid of my Windows laptop while using Minisopuru's DisplayLink Docking Station MD6950D, the docking station power button will not wake the laptop from sleep. How can I solve it?
If you are using our Minisopuru DisplayLink Docking Station MD6950D, after putting the Windows laptop to sleep with the lid closed, the power button on the docking station will not wake the laptop ...
When using the Minisopuru Dock/Hub, one of my monitors turns off after some time, how do I resolve it?
Some customers will ask us for help when using our products: When using the Minisopuru Dock/Hub, One of my monitors turns off after some time. Then the way to turn it back on is to put my Mac in sl...
Is it normal for the hub to become overheated during usage?
Our product transfers both regular USB data and display port signals, which can generate heat during use. At Minisopuru, we have optimized the heat dissipation function to ensure that the device re...
I purchased a Minisopuru Hub/Dock but I can't read my SD/MicroSD card, how do I fix this?
I purchased a Minisopuru Hub/Dock but I can't read my SD/MicroSD card, how do I fix this?
Check if OTG settings are enabled.
Check whether the SD card can be used normally and try using another SD...
How to troubleshoot the USB-C cable display/video outputing issue?
If your USB C-C cable isn't streaming video, you can try the following troubleshooting steps:
Make sure your device supports video transfer capabilities.
Check that your device has video output e...
How to troubleshoot the charging issue?
The USB C cable seems not charging the device, how to troubleshoot the charging issue?
You can attempt to use a different USB C charging cable, if available.
Ensure that the USB C port on your de...
How to solve the issue of the DisplayLink Docking Station not coming back on after the Mac goes to sleep?
If you are having issues with a DisplayLink Docking Station not coming back on after your Mac goes to sleep. Please don't worry, please refer to the steps below to resolve the issue.
1. Please clic...
After I followed the instructions to connect the DisplayLink Docking Station and installed the DisplayLink driver as required, I still cannot connect multiple monitors. How should I solve it?
Before we begin, please follow the instructions in the product packaging to connect the device (including how to connect the DisplayLink Docking Station to your Mac and how to connect your monitor ...