Introduction

When a customer purchases our Hub and inserts an SSD into it, they expect the SSD to work seamlessly. However, there are instances where the SSD may not be recognized even after formatting. This guide will walk you through the steps to troubleshoot and partition the SSD to make it usable with our Hub.

Step 1: Check Hardware Compatibility

Before proceeding with troubleshooting, it's important to ensure that the SSD is compatible with our Hub. Check the specifications of the Hub to verify if it supports the type and capacity of the SSD being used. If the SSD is not compatible, it may not be recognized or function properly.

Step 2: Verify Connection

Ensure that the SSD is properly connected to the Hub. Check for any loose connections or physical damage to the SSD or the Hub's ports. Try using a different cable or port to rule out any issues related to connectivity.

Step 3: Format SSD

If the SSD is still not recognized after checking compatibility, connections, and updating firmware, proceed with formatting the SSD. Use a computer to format the SSD to a compatible file system such as exFAT or NTFS. Ensure that the formatting process is completed successfully without any errors.

Step 4: Partitioning the SSD (IMPORTANT!)

After formatting the SSD, it may still not be recognized by the Hub. In such cases, the SSD may need to be partitioned before it can be used with the Hub. Follow these steps to partition the SSD:

1. Open Disk Management on a Windows computer or Disk Utility on a Mac.
2. Locate the SSD in the list of drives and right-click on it.
3. Select "New Simple Volume" on Windows or "Partition" on Mac.
4. Follow the on-screen instructions to create a new partition on the SSD.
5. Once the partitioning process is complete, eject the SSD from the computer.

Step 5: Test with Hub

After partitioning the SSD, insert it back into the Hub and test if it is now recognized and usable. If the SSD is still not recognized, try using a different SSD to isolate if the issue is specific to the original SSD.

Conclusion

By following these troubleshooting steps, you can address the issue of an SSD not being recognized after formatting with our Hub. Ensuring compatibility, verifying connections, formatting, and partitioning are essential steps in making the SSD usable with our Hub. If the issue persists despite following these steps, please reach out to our customer support for further assistance.